AN OPEN COMMENT TO CT STATE ATTORNEY GENERAL, GEORGE JEPSON
January 13th, 2014
In regards to the CT DOL, Commissioner Palmer, and Data Integrity…
It is an embarrassment and an unacceptable issue that when the CT DOL has correct information for a person, that they repeatedly key in erroneous data. This creates new records in the database, and puts holes or tattoos in the permanent records. My correct name is ANTHONY MAISANO III. Every year the CT DOL creates a new name for me; Anthony I, Anthony J, Maisano A, Anthony J III…etc. It is beyond unacceptable.
It is bad enough that I had over $2,500 earmarked in my account which Federal Republicans clawed back. This almost resembles CORRUPTION WITHIN THE OFFICE. Why does the DOL need to change my name at EVERY SINGLE ENTRY POINT? Are they assigning my money to undocumented workers? Get on the right foot Commissioner Palmer. Your technicians are not performing correct work. Maybe you should hire me… I have seen enough shenanigans to do the job correctly. I could do this job. I have no political affiliations or political debts to repay. I don’t worry about telling someone that they are LYING. Too many times I have heard, ‘Just stay patient with us…’ The State of CT is out of extensions, and Federal Republicans think America is back to full employment so here is my message: CLEAN IT UP!
So here is how the CT DOL Technical Support Staff responded:
After the automatic phone queue told assigned me a one hour call back time, the staff member calls back one hour LATE. So after two hours, some giggling, being put on hold, the technician jokingly responds, ‘So how do you want your name spelled?’ I told him the same way it was entered previously. You would think that the CT DOL database, the Federal SSN database and the CT DMV database would be cross-linked. So the technician says ‘OK Guy, all set.’ Followed by ‘Bye Guy.’
Strange attitude from someone who is trained to respond to these particular situations. Sarcasm is not required or asked for. When D.C. discusses how to pay for extensions, perhaps doing things right the first time, or firing sarcastic ignorant people who are only working to collect a check, not uphold the standards of quality, would be a good way to start. Then again, they seem to be following the lead of their supervisors, all the way up to the GOP elected officials. Talking to someone over a phone or through the air over distance inspires great courage. Guess that’s why these type of persons don’t do much face to face meeting. They should be fired without pay or severance…